| Home > Problem Solver # Contacting Customer Support Before Contacting Epson Help for Users in Australia Help for Users in Europe ## Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product. Customer support will be able to help you much more quickly if you give them the following information: Product serial number (The serial number label is usually on the back of the product.) Product model Product software version (Click About, Version Info, or similar button in the product software.) Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Top ## Help for Users in Australia Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information: ### Your Dealer Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take. ### Internet URL http://www.epson.com.au Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail). ### Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here. The Helpdesk numbers are:
Phone: | 1300 361 054
Fax: | (02) 8899 3789
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required. Top ## Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact Epson Customer support. Top |